Geoff
Coleman
on
Feb 25, 2020At Gotransverse we pride ourselves on providing the full spectrum of SaaS billing, from basic subscriptions to advanced rating you would find inexpensive, traditional on-premises billing solutions, with the configuration and agility of SaaS billing platforms. For us, though, it’s about more than adding great new features to our platform. We look at the whole billing experience, from companies looking to buy new billing solutions all the way to our tenured customers in our Customer Success Program. An important step in that process is educating everyone on our platform with best practices and detailed product information.
That’s why we’re excited to announce that we’re upgrading our documentation site, giving users easy access to everything they need to know. We’ve completed phase 1 of our improvement plan, updating the user interface to give the documentation site the same look and ease of use as our main website.
User guides offer overviews and details of our products and features, digging into accounts, orders, billing, invoices, payments, tax management, dunning, and more. Our Developer Center features technical guides, references, and examples for installing and managing the APIs that ensure our platform integrates seamlessly with existing systems and processes. And, as always, the support team is just an email or a phone call away.
We’re working with MadCap Software— a leading content development software dedicated primarily to technical writing and documentation — to help us build out our new and improved site, and we’re proud to say we’ve already made it into their customer showcase for top and side navigation design on responsive HTML 5 websites.
We will continue to evolve and build out the site throughout the year, complementing our powerful platform and white-glove implementation and customer success programs.
“The Gotransverse platform is flexible and can be configured any number of ways to meet our customers’ needs. We’re excited to be able to take a step back and reimagine our documentation site to step our customers’ through the process to ensure they find the answers they need.” - Doug Johnson, Vice President of Product Management
Gotransverse has always been a product-focused company geared toward empowering customer success, and this push to enhance our documentation site is just one manifestation of our dedication to ensuring every piece of the Gotransverse ecosystem is on track to streamline our customers’ business processes and support rapid growth.
If your organization is ready to enhance its billing systems in order to drive growth and maintain your competitive edge, we encourage you to learn more about the Gotransverse platform, features, and dedication to customer success. Take a virtual tour, or call us to schedule your complimentary, personalized demo.