At Gotransverse, we know achieving serious growth through complex billing models can be a steep climb. That’s why we pride ourselves on being a true billing partner, not just a vendor, for our clients. In fact, long after platform implementation, our standard baseline support provides clients with everything they need to successfully operate the Gotransverse SaaS solution, including twenty-four-seven support, trouble ticketing, and more.

But as billing becomes increasingly complex, we've found that many of our clients are looking for a little extra guidance and support. That's why we're thrilled to introduce Gotransverse Premier Support, a higher-touch experience that provides additional support and consulting services to Gotransverse customers.

“Gotransverse prides itself on offering outstanding customer support, but billing models are becoming increasingly complex, creating extraordinary billing challenges. By offering premium services engagement through Premier Support, we can meet customers' immediate billing needs quickly and efficiently," said Ross Binkley, Senior Vice President of Professional Services for Gotransverse. "We also can provide more in-depth consulting services, helping customers to support their business strategy better and integrate with third-party applications. Billing is an essential part of any business, and with Gotransverse Premier Support, we turn billing into a competitive advantage."

What Does Gotransverse Premier Support Include?

First and foremost, Premier Support provides our clients with dedicated, named resources to provide direct access to Gotransverse specialists and Engineering Professional Services. These team members will dive deep into your business with you, assisting in any facet of billing where your team could use a helping hand. Here’s a short list of some of the ways this could play out:

  • Escalation of tickets and tracking to completion. The Premier Support specialist will work with the support and operations to provide tracking and updates on any support ticket. The team will help prioritize tickets and drive them through the support process.
  • Snowflake Queries. For customers of Premier Data Access, the Premier Support specialist will provide support to build queries, data model expertise, and assistance. The specialist works with the various internal teams, such as the IT, finance, and billing teams, to understand the extract requirement and execute the request.
  • Engineering Professional Services. From report and invoice development to mediation scripts and ERP connector masks, our specialists will work with our client's teams to gather requirements for new custom reports or invoice template changes and track the changes.
  • Architecture Reviews & Health Checks. In coordination with the Gotransverse architecture team, the Premier Support specialist will conduct five review sessions with the customer team, focused on evaluations of the system's overall health, reviews of the integrations, and reviews of the growth projections to assess scalability requirements.
  • New requirements analysis. As changes occur in the customer's business, our Premier Support specialist can help gather requirements for pricing, data migration, usage rating rules, and other necessary changes, then provide guidance to complete the necessary tasks.
  • Training. Our team can identify functional areas where the customer team could benefit from additional training, empowering them to take on more billing processes and challenges themselves in the long run. The Gotransverse Premier Support specialist will develop and customize training classes to deliver virtually and provide the material needed for future, customer-led training.

Learn More About Gotransverse’s World-Class Platform & Customer Service

As your business's billing needs grow increasingly complex and manual or outdated monetization platforms can no longer keep the pace, it may be time to change to an agile billing platform like Gotransverse’s. We pride ourselves on empowering our clients to operate complex subscription, usage-based, and marketplace billing models—just for starters—via our world-class cloud-based billing and subscription management platform that automates the subscription order-to-cash process, including billing, rating, collections, mediation, analytics, and revenue recognition.

To learn more, we invite you to take a virtual tour of our platform today. Then, when you’re ready, schedule a complimentary, personalized demo, and one of our experts will be happy to walk you through the platform and process.