Jun 29, 2022
Product Insights
Gotransverse: A Platform Built for Complex Billing
Complex billing models, including subscriptions and usage-based models, are infinitely valuable for businesses and their customers if they’re implemented effectively. To achieve their full potential, enabling rapid business growth, promoting flexibility, and delighting customers, these models must be supported by a billing solution designed for complexity. No matter how well they served in the early days, most traditional and legacy platforms are not equipped with the agility, configurability, …
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Jun 21, 2022
Thought Leadership
What Does Successful Billing Look Like for Modern Communications Companies?
The communications industry is evolving faster than ever, with customers demanding more services, options, and value from their providers. To meet these expectations and maintain market share, communications service providers (CSPs) are constantly launching new products, adopting new technologies, partnering with other providers, and participating in marketplaces.
However, bringing these innovative offerings to the market requires significant upgrades to both front- and back-office solutions, p…
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Jun 15, 2022
Product Insights
Gotransverse’s Collection & Dunning Capabilities Make It Easy to Collect Every Payment, Every Time
How much time does your finance waste trying to track down late-paying customers? How much revenue is lost due to unpaid invoices? How have paper jams in the payment process affected the customer experience?
If the answers to any of those questions are "a lot," then it's likely time to examine the effectiveness of your collections and dunning processes. We did an in-depth overview of the importance of collections and dunning in this blog post, but for a quick refresher, here are some basic def…
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Jun 07, 2022
Thought Leadership
4 Things Every CFO & CIO Must Know About Usage-Based Billing
There's a lot for CFOs and CIOs to consider when examining the effectiveness of an organization's usage-based billing. The potential advantages are significant on both the customer and the business side. Specifically, the heightened customer base and lifetime value, improved product, service development capabilities, increased revenue, etc. However, when implementing a new usage-based billing system, several questions come to mind, making the challenge seem quite daunting. Which models are best…
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May 31, 2022
Thought Leadership
Gotransverse in Forbes: Using Billing to Improve the Customer Experience
"Just as customers have come to expect a frictionless, self-service shopping experience, they expect that same omnichannel, seamless experience when it comes to paying the invoice. Merchants and suppliers need billing solutions to adapt and reinforce that positive buying experience."- James Messer, Founder and CEO, Gotransverse, in Forbes
As customer buying habits have become more varied (through omnichannel e-commerce, for example) and more complex (through a multitude of usage-based buying mo…
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May 24, 2022
Thought Leadership
Understanding the Consumption Model in Usage-Based Billing
Once upon a time, traditional billing models were fairly limited. There were one-off sales with single, fixed charges, allowing the customer to pay only for they want, exactly when they want it. And there were subscription models, through which customers paid periodically—monthly, quarterly, annually—to keep receiving a fixed volume of goods or services. These helped businesses build relationships with clients and provided a more predictable revenue stream.
Of course, both models still exist. …
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May 17, 2022
Thought Leadership
Driving Media & Entertainment’s Digital Transformation with an Advanced Monetization & Intelligent Billing Platform
With the growing competition among streaming services, consumers’ preference for on-demand entertainment (and their increased focus on value and quality over quantity), and the limitless connectivity afforded by 5G and 6G, the Media and Entertainment industry is evolving faster than ever. To stay ahead of the competition, provide value to customers, and remain innovative (not to mention relevant), providers must ensure their businesses’ tech foundations equip them to thrive in this rapidly chan…
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May 10, 2022
Thought Leadership
New E-Book: Futureproofing Your Billing System for Emerging Telecom Services
For many businesses and consumers alike, it feels as though we’re still wrapping our heads around 5G and the extent of its capabilities. And yet, already, 6G is just around the corner, expected to enable more IoT technology to make us smarter and more connected than ever before.
While the disruptive technologies—from 5G and 6G to IoT, streaming, and OTT services—that drive innovation in telecommunications are enabling new business models, the reality is that innovation is worthless without a mo…
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May 03, 2022
Thought Leadership
The Future of Subscription & Billing Management: What’s Behind This Rapid Growth?
In 2020, subscription billing and management was a $6.03 billion industry, according to Zion Market Research. And that revenue is expected to skyrocket, reaching more than $15 billion by 2028 at an annual growth rate of more than 15 percent.
What’s driving that incredible growth? In short, customer retention. The stakes are higher than ever for companies looking to stay relevant and keep customers coming back in the face of rapid change. As subscription models have moved from a “nice to have” t…
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Apr 19, 2022
Thought Leadership
The Telecom Billing & Charging Landscape Is Changing: Is Your Business Ready?
Once upon a time, telecommunications referred almost strictly to phone bills. There was likely a monthly fee, combined with charges for the number of long-distance calls you made. Later, things got more complicated as text messaging, trendy ringtone downloads, and the occasional minute or two of (painstaking) Internet access came into play. But still, telco billing was reasonably straightforward.
Today, however, it’s a different story. Customers do everything on their mobile devices, from order…
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